Stay Focused on Patient-Centered Care

Spine IQ can help you stay focused on patient-centered care by collecting patient satisfaction data directly from your patients. We use a standardized, HIPAA compliant, multi-disciplinary web-based survey. The Spine IQ Patient Satisfaction Data Collection Program is affordable and convenient for your patients. You’ll receive confidential quarterly reports that compare your patient satisfaction data with other clinicians across the country. By selecting this option, you’ll be able to use patient satisfaction data to:

  • Patients who are satisfied with their care are more likely to make referrals. 
  • Identify opportunities for improvement, including overall satisfaction with your care, helpfulness of your staff, and ease in making appointments. 
  • Use patient satisfaction data to market your practice to patients, insurers, and referral sources.

A patient-centered practice requires direct feedback from the patient. However, this information can be difficult to collect in a busy clinical practice. Spine IQ can help.

Spine IQ addresses this issue by collecting satisfaction data directly from the patient in a rigorous and cost-effective manner using the AHRQ CAHPS Clinician & Group Survey 3.0 questionnaire. This process involves HIPAA compliant web-based methodologies and secure text messaging methodologies.

It is important to note that Spine IQ is not able to access patient satisfaction data unless both the clinician and the patient agree. The patient is required to initiate the contact in order to provide his or her data, which can only occur at the clinician’s request.

Spine IQ will provide participating clinicians with confidential quarterly reports. However, individual patients are not identifiable – all data provided to the clinician is in aggregate from only. Clinicians have the option of posting their aggregate patient satisfaction data on the Spine IQ website for public viewing as part of the Spine IQ Chiropractic Quality Recognition Program.

Sign Up Today: $25/month
Sign Up Today: $250/year

Patient satisfaction data collection by Spine IQ provides clinicians with the following:

  • Quarterly reports are available to participating clinicians providing patient feedback on a number of domains related to patient satisfaction, including provider communication, access to care, overall provider rating, and care coordination.
  • Each report includes aggregated patient satisfaction data compared to an average of all clinicians who are participating in the Patient Satisfaction Rating Program and existing national benchmarks.
  • Custom reporting is available for an additional charge.
  • DC’s in the Patient Satisfaction Data Collection Program have the option of using their patient satisfaction data to participate in the Spine IQ Chiropractic Quality Recognition Program.